Business Insights: Global Markets, Strategy & Economic Trends
- Top performers use AI to amplify strategic judgment and creativity, not just automate tasks, gaining disproportionate benefits.
- They redesign workflows to combine human strengths with AI, reallocating time toward complex, high-value activities.
- Leadership aligns incentives and career paths so employees who combine domain expertise with AI capture the most value.
Generative AI has produced two competing views about which workers will benefit most. One view is that AI will narrow performance gaps by giving lower performers templates, answers, and coaching directly in their workflow. The other is that AI will widen those gaps by eliminating routine but necessary work, which will allow top performers to spend more time on higher-value activities where they already have an advantage. At the individual task level, high and low performers may both benefit, but the more important question is which effect dominates on net in real jobs, where workers perform bundles of activities. The answer matters for how firms hire, train, organize teams, and adjust practices built for their current talent mix.
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