Chatham Area Transit (CAT) Update:
- Safety, Reliability, and Quality Service: provide safe, accessible, professional transportation meeting community needs.
- Respect and Professionalism: treat every passenger and partner with dignity, courtesy, and a welcoming attitude.
- Responsiveness and Accountability: listen, respond promptly to customer concerns, and take ownership resolving service challenges.
- Continuous Improvement: use customer feedback, innovation, and community partnerships to enhance the transit experience.
- Chatham Area Transit (CAT): uphold accessibility, accurate information, and dependable operations for all riders.
1. We Commit to Safety, Reliability, and Quality Service.
We will provide safe, dependable, accessible, and efficient transportation services that meet the needs of our community. Every passenger deserves a transportation experience built on professionalism, accountability, and operational excellence.
2. We Commit to Respect, Courtesy, and Professionalism.
We will treat every passenger, colleague, and community partner with dignity, kindness, fairness, and respect. We will demonstrate a positive attitude, communicate professionally, and create a welcoming environment where every customer feels valued.
3. We Commit to Responsiveness, Accountability, and Continuous Improvement.
We will listen attentively, respond promptly to customer concerns, provide accurate information, and take ownership of resolving service challenges. We will use customer feedback, innovation, and community partnerships to continuously improve the transit experience.
Read more on the official CAT website
