Shepherd Center rehabilitation expert conducting therapy session for severe injury. Photo credit: contributed
Imagine this real-life crisis – a construction foreman, a pillar to his crew and family, sidelined by a severe workplace injury. Beyond whatever physical pain lies a flood of worries: mounting medical bills, lost income and the daunting path to recovery. These are the stark realities that Builders confronts daily as a Georgia-based insurance company specializing in workers’ compensation. In these critical moments, Builders steps in not only as an insurer but as a steadfast guide, offering a multi-layered support system to navigate the injured worker’s journey back to health, productivity and life itself.
What sets Builders apart at times like these? Their claims teams are empowered by authentic compassion, connection and tight strategic partnerships across the healthcare landscape. From renowned rehabilitation centers to specialized medical providers and PPO networks, these collaborations are crucial to Builders’ commitment to exceptional recovery outcomes. This seamless integration of care often translates to injured workers not only healing, but also returning to their lives and livelihoods faster than typical benchmarks for similar injuries.
The team at Builders understands that the medical system sits at the crossroads of astounding complexities, which is why Builders acts as a central coordinator to ensure clear communication and alignment among all care providers. This proactive approach anticipates potential hurdles, smoothing the recovery process and offering much-needed reassurance to both the injured worker and their family.
At the heart of this coordinated effort is Builders’ dedicated team. Seasoned Claims Adjusters take the lead in managing benefits, directing the claim with efficiency, conducting thorough investigations and ensuring timely financial support for lost wages and medical expenses. Complementing their expertise are Builders’ in-house Nurse Case Managers, clinical experts who serve on the front lines of care coordination, providing early intervention, identifying potential complications before they escalate and working hand-in-hand with healthcare providers to implement effective treatment plans.
At Builders, the shared workflow between Claims Adjusters and Nurse Case Managers synergizes to produce effective treatment plans and an efficient claims process. This collaborative model bridges the gap between the administrative and clinical aspects of recovery, ensuring that injured workers receive not only the necessary medical attention, but also compassionate support and advocacy throughout their journey.
Yet the best outcomes require the best partners across the continuum of care. The award-winning culture of compassion and expertise at Builders fosters a spirit of partnership, empowering its teams to connect with premier facilities that remain laser-focused on the well-being of the individuals they serve. Sturdy partnerships, built on trust and a shared commitment to the worker’s best interests, streamline the entire recovery process. The result? Injured workers rebound safely and swiftly, while employers benefit from reduced employee absence and rehabilitation costs.
Belinda Fleming, Sr. Manager of Medical Management Services at Builders, standing outside Shepherd Center. Photo credit: contributed
Among all of Builders’ partnerships, their longstanding relationship with Shepherd Center exemplifies their patient-first commitment, which is why they have directed millions in payouts and thousands in employee donations to this nationally recognized facility specializing in spinal cord and brain injuries, as well as complex pain management. This relationship isn’t a mere referral to an in-network provider; Shepherd Center’s unparalleled, specialized care and mission of wholeness aligns with the Builders ethic of compassion, expertise and service excellence. Their innovative approach, including simulations of daily life to help patients relearn daily activities, represents the peak support Builders provides injured workers in their care.
For Builders, setting a high standard isn’t just a goal – doing otherwise isn’t even an option. Their reputation for excellence stands on tangible results: injured workers experiencing meaningful recoveries, employers gaining peace of mind through effective claims management and healthcare providers trusting in a collaborative and efficient partnership. In Georgia’s business and construction landscape, Builders offers more than just workers’ compensation insurance—they provide a foundation of support that helps injured employees heal, rebuild their lives and confidently return to the workforce.
A property and casualty insurance leader, Atlanta-based Builders is the region’s reliable expert and workforce advocate providing deep partnerships, service excellence and financial strength. Over 32 years of leadership in complex construction risks have fostered exceptional expertise in workers’ compensation, injury prevention and best-in-class medical management. Visit www.bldrs.com.
By Bruce W. Moseley, Vice President Workers’ Compensation Claims, Builders, and Belinda Fleming, Senior Manager, Medical Management Services, Builders