Aging Well: News & Insights for Seniors and Caregivers
- Residents use a pendant-style callbell to request routine help or emergency assistance.
- Staff responded in person to every call with an average response time of 3 minutes, 2 seconds.
- Gold level requires average response under 3 minutes; Silver under 4 minutes; IntegraCare operates 17 communities in three states.
- Larry Rouvelas, CEO, said timely responses show dependable, compassionate care and strengthen residents' sense of security.
- The community posts daily "Yesterday’s Callbell Response Times" online and lists contacts like Tess Kieffer, phone and email.
CAMP HILL, PA. — The Woods at Cedar Run earned IntegraCare’s Silver Level Award for its prompt handling of residents’ callbell requests during the second quarter of 2026.
When a resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them. During the quarter, The Woods at Cedar Run team responded in person to each call in an average of 3 minutes, 2 seconds to attain Silver Level status.
“Every callbell is an opportunity to reassure a resident that they are never alone,” said Larry Rouvelas, CEO of IntegraCare, which operates The Woods at Cedar Run. “A timely response is about more than answering a call. It reflects our commitment to providing dependable, compassionate care. When our team responds with both urgency and kindness, we strengthen the trust that helps residents feel secure, respected and cared for every day.”
To reach the Gold Level, an IntegraCare community needs an Average Response Time under 3 minutes. To attain Silver, a community needs an Average Response Time under 4. IntegraCare operates 17 senior living communities in three states.
“At its heart, the callbell is about connection,” Rouvelas said. “It’s a reminder that every interaction matters and that being present, responsive and kind is what turns care into something residents can truly rely on.”
The community wants its families to know its callbell response performance. It posts on its website a daily update: Yesterday’s Callbell Response Times
For more information, contact Tess Kieffer, Community Relations Director, The Woods at Cedar Run, at [email protected] or call 717.737.3373.
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