Is a Cash Offer Right For You?

If you need a fast, as-is home sale, you may be eyeing a company called Express Homebuyers. This cash-for-homes business has helped thousands of homeowners during trying times, such as divorce, the threat of foreclosure, a financial setback, or just breaking free of an unwanted inherited property.

In this post, we’ll provide real Express Homebuyers reviews and insights into this national house-buying company so you can decide if a quick cash offer is right for your situation. We’ll also share alternatives so you can compare offers.

What’s the history behind Express Homebuyers?

Express Homebuyers was founded in 2003 by Brad Chandler, who became fascinated with real estate in the 9th grade after reading a book about buying houses. It has since grown into one of the more recognizable house-buying companies in the U.S.

Originally based in the Washington, D.C. area, the company started with a focus on helping distressed homeowners sell quickly and easily, allowing them to skip repairs and closing costs.

Over the years, Express Homebuyers has expanded its operations to serve dozens of markets nationwide while maintaining the principle that every homeowner deserves respect, understanding, and a fair, timely offer.

Express Homebuyers reviews

In this section, we’ll provide a snapshot of Express Homebuyers reviews and customer ratings taken from the company’s Better Business Bureau page and Google customer reviews page.

Better Business Bureau reviews: Express Homebuyers is a BBB-accredited business with an A+ grade and a 4.3-star customer rating out of 5 stars. Its BBB profile contains a resolved alert from 2022 in which the company settled a matter with the D.C. Attorney General related to a past marketing campaign. Express Homebuyers agreed to revised advertising practices without admitting any wrongdoing.

Google customer reviews: Express Homebuyers has an overall Google customer reviews rating of 4.4 stars out of 5 stars.

Below are short snippets from the company’s BBB and Google reviews pages. Express Homebuyer also hosts customer reviews and video testimonials on its website.

5-star positive review snippets

• Our elderly relative had to move into an assisted living facility and needed to sell his home quickly in order to afford it long-term…[The rep] took the time to listen to our needs…we closed in two weeks, hassle-free.
• [We] had to sell the estate of a deceased sibling and could not take on the full responsibility of “fixing the home” to make it sellable…Cash was in my account very quickly. They took a lot of weight off my shoulders.
• Seamless and worry-free from beginning to end…They really took care of everything! By the time I reached my closing date, I felt like a hot knife through butter.
• We were kept very well informed during the process. Everyone was very professional and helpful. The entire process was speedy and efficient.
• They did everything they said they would. They stuck to their word. The closing process was easy, the title firm came to me, and the settlement check came in days.
• From the first contact with Express Homebuyers until settlement, it took only 9 days. This was truly a great experience.
• [The company] offered us a very fair price for our house, which was sold as is. We settled earlier than originally expected. The process took about 20 minutes.
• I was very pleasantly surprised by how carefree this sale was. I am disabled, and they did practically everything. I was kept updated every step along the way.
• I would work with them again and highly recommend them to anyone who needs to sell quickly to a reputable company. They are exactly who they claim to be.
• My landlord fatigue had reached an all-time high, and I knew it was time to sell…My offer was fair and paid out the next business day post-closing. If you want to sell and do not want the headache associated with selling a house, call them ASAP!

1-star negative review snippets

• [The rep] did not know the area, neighborhood, or comps…A caveat when using this company: make sure the person examining the property has done his/her homework.
• Perhaps this is a good solution for low-value homes in need of repairs, but based on my experience with this company, for higher-end homes, they are relentless in trying to acquire homes for a fraction of the value.
• No communication. I would call to get information and would go to voicemail. No return calls, or they would call back and say they had no other information for me.
• I initially received an offer to purchase my home after about two weeks of discussion. Then, about one week before the first closing, I was informed that they couldn’t purchase the home.
• The agent told me they would contact me the next day after going over the property info. The call never came, so I called. I was told that due to the current housing market situation, they were only interested in properties located within cities and not in rural areas.
• Their business model is predicated on taking advantage of people in need.
• Someone from Express was supposed to come look at my house. No one ever showed or called to cancel…I called the office [twice] and the answering service took my info, but never called me back.
• Filled out application. Received e-mail that I would hear within a few hours the following day. Three days later I called and was advised my call would be returned. Two days later, I am still waiting for a call.
• If you decide not to sell they will keep calling you, texting you, and emailing you. They are relentless. They can’t take “no” for an answer.
• This business is repeatedly calling me when I do not want to sell my house. Unnecessarily calling, knowingly and intentionally.