Empowering Black Entrepreneurship: Stories of Success, Strategy & Growth
- Rick McKenney said Andrew Walker strengthened customer service and operational discipline, reinforcing Customer Operations' critical role in delivering for customers.
- Andrew Walker has focused on strengthening operational performance, simplifying processes, and advancing initiatives to deliver better outcomes for customers and partners.
- Walker leads Customer Operations, overseeing benefit operations, service delivery, and transformation initiatives supporting Unum Group's commitment to customers.
- Walker previously served as EVP and COO at Western Union, held senior roles at USAA and Nationwide, and earned a BS from Herbert Lehman College.
Unum Group has promoted Andrew Walker to Executive Vice President, Chief Customer Operations Officer. In this role, Walker will continue to lead the company’s Customer Operations organization, overseeing the teams, capabilities and transformation efforts that support how Unum Group shows up for customers, partners and the businesses it serves.
“Andrew has quickly made an impact by strengthening the way we serve customers and run our operations,” said Rick McKenney, president and chief executive officer of Unum Group. “This expanded capacity reflects the critical role Customer Operations plays in how we deliver for customers every day. Andrew brings the operational discipline and focus needed to keep that work moving forward.”
Walker joined Unum Group in 2025 as Senior Vice President, Chief Customer Operations Officer. Since joining the company, he has focused on strengthening operational performance, simplifying processes and advancing initiatives that support better outcomes for customers, partners and the business.
As Executive Vice President, Walker leads Customer Operations, including benefit operations, service delivery and transformation initiatives that support Unum Group’s commitment to delivering for customers when they need it most.
“Unum Group’s purpose comes to life through the experiences we create for customers every day,” said Walker. “I’m honored by the opportunity to continue working alongside talented teams across the company as we strengthen our capabilities, simplify how we work and find new ways to deliver even greater value for the people and businesses we serve.”
Prior to joining Unum Group, Walker served as Executive Vice President and Chief Operations Officer at Western Union. He also held senior operations leadership roles at USAA and Nationwide. Walker earned a Bachelor of Science degree in accounting from Herbert Lehman College in New York and completed the Bank Administration Institute at Owen Graduate School of Management at Vanderbilt University, focused on innovation, marketing strategy and leadership for the banking industry.
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