Business Insights: Global Markets, Strategy & Economic Trends
- Implement prioritization and triage to protect high-impact work and decline low-value requests.
- Rebalance capacity by delegating, hiring, or outsourcing and invest in automation to cut repetitive work.
- Communicate constraints early and reset stakeholder expectations to realign scope and deadlines with sustainable capacity.
When my coaching client, Chris* became chief legal counsel at a financial services firm, he didn’t anticipate how fast the workload would escalate. Within his first year, the company closed three major acquisitions back-to-back, producing an avalanche of contract reviews, compliance filings, and regulatory matters. Every time Chris tried to hand something off, his team would say, “we’re doing our best, but we’re at capacity.” He understood, but since the work still had to get done, Chris absorbed it himself. Working nights and weekends to keep up soon compromised Chris’s ability to drive the very high-level strategy he’d been tapped to lead.
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