City of Savannah Highlights 311 Team on National 311 Day • Savannah Herald

City of Savannah Highlights 311 Team on National 311 Day

SAVANNAH — The City of Savannah is recognizing the dedicated professionals behind its 311 customer service center in celebration of National 311 Day on March 11.

National 311 Day highlights the important role local 311 systems play in helping residents stay connected to their city government. In Savannah, the service serves as a central point of contact for non-emergency concerns, allowing residents to report issues, request services, and get information about city programs without using emergency lines.

Across the country, 311 systems help cities respond more efficiently to community needs. In Savannah, the 311 team plays a vital role in strengthening communication between residents and City departments.

In 2025 alone, Savannah’s 311 staff answered more than 39,000 calls, including 644 calls supported through Language Line translation services for Spanish-speaking residents. The team also processed more than 42,000 service requests, helping address community needs across the city. These requests contributed to significant improvements, including the repair of approximately 15,000 potholes and the clearing of more than 1,000 storm drains and flooded streets.

The City’s 311 operations are led by 311 Action Center Manager Sarah Torres, whose team works daily to ensure residents receive timely assistance and accurate information.

Mayor Van R. Johnson, II said the service represents one of the most direct ways residents interact with their local government.

“Savannah’s 311 team is often the first voice residents hear when they need help from the City,” said Mayor Johnson. “Whether it’s reporting a pothole, asking about services, or getting information about what’s happening in their neighborhood, this team shows up every day ready to help. We’re proud of the work Sarah Torres and the entire 311 staff do to keep Savannah connected and informed.”

City Manager Jay Melder said the team plays an important role in helping the City deliver responsive service.

“Our 311 team gives residents a simple way to reach City government and get things moving,” said Melder. “When someone calls or submits a request, it starts a process that connects them to the department that can help. Sarah Torres and her team do an outstanding job making sure those requests are handled quickly and professionally, and that residents feel heard.”

Residents are encouraged to take advantage of the service by downloading the SAV311 mobile app or by calling 311 to report non-emergency concerns.

The City also invites the community to recognize the work of the 311 team on social media using #National311Day.