SCCPSS Launches New Platform to Improve Customer Service Districtwide

Let’s Talk makes it easy for parents, students, staff and community members to ask questions, request information, and share feedback

Savannah-Chatham County Public School System is implementing Let’s Talk — the only all-in-one, customer service and intelligence platform built for education.

“Our number one goal is to cultivate a thriving school culture and climate, and that’s only possible by listening to community feedback and delivering exceptional customer service with every interaction,” said Dr. Denise Watts, Superintendent of Savannah-Chatham County Public Schools. “Let’s Talk makes it easier for our stakeholders — including students, families, staff, and community members — to reach out with questions or concerns and provides the district with data needed to make informed decisions.”

Let’s Talk makes it easy for SCCPSS to gather and respond to community feedback, decrease response time, and identify problems before they become crises.

Let’s Talk delivers dynamic features including:

●      24/7 accessibility from any device, including smartphones, tablets, and laptops; and supports texting

●      Let’s Talk Assistant — a generative AI-powered chatbot built specifically for K-12 school districts — providing always-on customer service to help the community get answers to frequently asked questions 24-7

●      Translation tools that can translate dialogues to 13 languages to meet community needs and manage multilingual communications

●      Data collection to help education leaders make informed decisions

“Let’s Talk enables our district to accommodate the communication needs and preferences of our community members with a variety of channels and translation tools, and address issues and inequities experienced by students and families,” said Dr. Watts. “No matter how our community contacts us — we are able to provide a timely, accurate response through Let’s Talk within 2 business days.

Stacy Jennings, Executive Director of Communications said, “We encourage everyone in our community to use Let’s Talk to share your feedback, questions, and ideas to help us deliver high quality customer experiences and make SCCPSS an even better place for our students and families.”

For more information about Let’s Talk, please contact Stacy Jennings at (912)395-5538. To submit a Let’s Talk dialogue, simply click the Let’s Talk pop-out tab on our district website or go directly to Let’s Talk landing page under the Contact Us button on our website, then select a topic to start a conversation.